Terms of service

This website is operated by Osako. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms and Conditions ("Terms"), including any additional terms and policies referenced herein or accessible via hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or content contributors.

ARTICLE 1 – CONDITIONS FOR THE ONLINE STORE

1.1 By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.
1.2 You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws (including but not limited to copyright laws).
1.3 You must not transmit any viruses or destructive code.
1.4 A breach or violation of any of the Terms will result in immediate termination of your Services.

ARTICLE 2 – COMPANY DETAILS

Store Name: Siopie
Company Name: Osako
VAT Number: BE1023.168.668
Company Number: 1023168668
Address: Wystekkenstraat 36, Beverlo, 3581, Belgium
Phone: +32483096117
Email: info@siopie.com

ARTICLE 3 – GENERAL CONDITIONS

3.1 We reserve the right to refuse service to anyone for any reason at any time.
3.2 You understand that your content (excluding card information) may be transferred unencrypted and involve:
a) transmissions over various networks;
b) changes to conform and adapt to technical requirements.
3.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.

ARTICLE 4 – ACCURACY AND TIMELINESS OF INFORMATION

4.1 We are not responsible if information made available on this site is not accurate, complete or current. The material is for general information only.
4.2 Historical information is not current and is provided for reference only.
4.3 We reserve the right to modify the contents of this site at any time.

ARTICLE 5 – MODIFICATIONS TO THE SERVICE AND PRICES

5.1 Prices may change without notice.
5.2 We reserve the right to modify or discontinue the Service at any time without notice.
5.3 We shall not be liable for any modification, price change, suspension or discontinuance of the Service.

ARTICLE 6 – PRODUCTS OR SERVICES

6.1 Certain products or services may be available exclusively online with limited quantities and are subject to our Return Policy.
6.2 We have made every effort to display product colours and images as accurately as possible, but cannot guarantee screen accuracy.
6.3 We reserve the right to limit the sale of our products or Services to any person, region or jurisdiction.
6.4 Descriptions and pricing may be changed at any time without notice.
6.5 Return right: In accordance with EU, UK, and Canadian consumer protection law, you have the right to return products within 14 days of receipt. Our store offers a 30-day return window as stated in Article 16.
6.6 We do not guarantee that the quality of any product, service, information or other material purchased will meet your expectations.

ARTICLE 7 – BILLING AND ACCOUNT INFORMATION

7.1 We reserve the right to refuse any order.
7.2 We may limit or cancel quantities per person, household, or order.
7.3 You agree to provide accurate and current account and order information.
7.4 You must update your account details promptly to ensure transactions can be completed.

ARTICLE 8 – PRICING

8.1 All prices shown exclude VAT, import duties, customs fees, and local taxes applicable in the destination country.
8.2 The customer is solely responsible for such import charges.
8.3 Price increases within 3 months are only allowed if mandated by law.
8.4 After 3 months, increases are allowed only if:
a) legally required; or
b) the consumer can terminate the contract.

ARTICLE 9 – OPTIONAL TOOLS

9.1 We may provide access to third-party tools over which we have no control.
9.2 Use of such tools is at your own risk.
9.3 You should review the terms of the third-party providers.
9.4 Future features and services will also be subject to these Terms.

ARTICLE 10 – THIRD-PARTY LINKS

10.1 Certain content may include third-party materials.
10.2 We are not responsible for third-party websites.
10.3 Please review third-party policies carefully before engaging in transactions.

ARTICLE 11 – USER COMMENTS AND FEEDBACK

11.1 We may use any comments or feedback submitted by you in any form.
11.2 We are not obliged to maintain comments in confidence or to compensate or respond to them.
11.3 Comments must not violate any third-party rights or contain harmful content.
11.4 You are solely responsible for the content you post.

ARTICLE 12 – IMPORT & VAT

12.1 Orders are shipped directly by a third-party supplier located outside the EU, UK, and Canada.
12.2 As per tax law (e.g. EU Directive 2006/112/EC and applicable Canadian customs regulations), the place of supply is the country of dispatch.
12.3 You act as the official importer and are responsible for import formalities.
12.4 All import-related duties and taxes must be paid by you.
12.5 We are not liable for any import delays, VAT, customs fees, or non-delivery issues.

ARTICLE 13 – ERRORS AND OMISSIONS

13.1 The site may contain typographical errors or inaccuracies.
13.2 We reserve the right to correct and update errors at any time.
13.3 We are not obligated to update information unless legally required.

ARTICLE 14 – PROHIBITED USES

You are prohibited from using the site for:
a) unlawful purposes;
b) violating laws;
c) infringing our intellectual property;
d) submitting false or misleading information;
e) uploading malicious code;
f) collecting personal data;
g) spamming or phishing;
h) obscene or immoral purposes;
i) violating security features.
We reserve the right to terminate your use of the Service if you violate any of these terms.

ARTICLE 15 – WARRANTY DISCLAIMER AND LIABILITY LIMITATION

15.1 We do not guarantee uninterrupted or error-free service.
15.2 Use of the Service is at your own risk.
15.3 We are not liable for any damages arising from the use of the Service or products.

ARTICLE 16 – RETURN POLICY

16.1 Customers have the right to return items within 30 days of receipt.
16.2 All return costs are the customer’s responsibility.
16.3 Returns must be sent directly to the supplier.
16.4 Osako is not liable for any return-related costs.

ARTICLE 17 – INDEMNIFICATION

You agree to indemnify Siopie/Osako and affiliates against any claim arising from your breach of these Terms or law.

ARTICLE 18 – SEVERABILITY

If any provision is found invalid, the remainder shall still apply.

ARTICLE 19 – TERMINATION

19.1 All obligations prior to termination remain in effect.
19.2 These Terms remain effective until terminated.
19.3 Breach may result in immediate termination of Services.

ARTICLE 20 – ENTIRE AGREEMENT

20.1 Failure to enforce any right does not constitute a waiver.
20.2 These Terms supersede all prior agreements.
20.3 Any ambiguity shall not be interpreted against the drafting party.

ARTICLE 21 – GOVERNING LAW

These Terms are governed by Belgian law and, where applicable, UK and Canadian consumer protection law.

ARTICLE 22 – PRECEDENCE

These Terms take precedence over any conflicting terms from the user unless explicitly agreed otherwise.

ARTICLE 23 – CONTRACTUAL PRIORITY

In case of conflict with a specific customer contract, the customer contract prevails.

ARTICLE 24 – CHANGES TO TERMS

24.1 You can review the most current version of the Terms at any time on this page.
24.2 We reserve the right to update or change these Terms by posting updates on our site.
24.3 Continued use of the site after changes constitutes acceptance of those changes.